Wi-Fi- Calling

Many individuals rely on their mobile phones as a primary means of communication.  As we have all experienced at one time or another, there are locations where cellular reception is poor or sometimes not available, yet Wi-Fi is available.  AT&T provides a service known as Wi-Fi Calling.  Wi-Fi Calling can be used to talk and text over an active Wi-Fi connection, even from indoor locations where it’s hard or impossible for a strong cellular signal to reach.  It allows calls and texts (SMS/MMS) to be made and received as one normally does on the cellular network, and doesn’t require the people on the other end to be using Wi-Fi Calling.  Poor reception?  No signal?  No problem.  You can still talk and text using your number as long as you’re connected to a Wi-Fi network.    

We recognize that there are some places on campus where AT&T cellular reception is poor or unavailable due to building structures.  To obviate this, we encourage individuals with a compatible device to enable this feature, as it is available to AT&T customers at no charge.  It’s easy to do, and below provides the information on how to do so.

  1. Ensure you have a compatible device that supports Wi-Fi Calling.
  2. Setup Wi-Fi Calling on your phone.
  • iPhone: Go to the phone settings menu on your device and turn on Wi-Fi Calling.
  • Android: Go to Call Settings, Quick Settings, or Connections Settings on your device and turn on Wi-Fi Calling.
  1. During setup, you’ll need to provide an address for 911 emergency call routing.  You don’t need any additional software or apps.
  2. Once Wi-Fi Calling is enabled on your device, your phone will need to connect to an available Wi-Fi network.  Remember, Wi-Fi Calling is used automatically if your cellular signal is weak or unavailable, or if you are traveling outside the Domestic Coverage Area and connected to a Wi-Fi network.
    • You’ll know calls are being carried over Wi-Fi by:
      • For iPhone: The word “AT&T Wi-Fi” will appear next to the standard Wi-Fi icon in the status bar.
      • For Android: A plus (+) sign will appear next to the standard Wi-Fi icon in the status bar. You will also see a Wi-Fi icon on the start and end call buttons as well as on the active call status indicator.
    • In the event Wi-Fi Calling isn’t working, double check with AT&T to ensure this feature was activated on your account when you acquired your compatible phone.
      1. Compatible phones on the University’s cellular plan have this feature enabled on the plans.  Individuals only need to enable the Wi-Fi calling on the device following the steps above.


Further information can be found by visiting AT&T’s site and clicking on the FAQ tab.

Other carriers provide Wi-Fi calling.  Check with your provider for availability and configuration.

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Article ID: 41323
Thu 10/26/17 12:16 PM
Thu 10/26/17 12:56 PM