If you have full access permission to a shared mailbox that appears in the address book, you can use Outlook Web App or a desktop version of Outlook to open that mailbox.
1. On Outlook, click File (top left-corner) > Info > Account Settings > Account Settings...
2. On the Account Settings window, click on your user profile, and then click Change.
3. Click More Settings...
4. On the Microsoft Exchange window, click on the Advanced tab and then click Add...
5. Enter the name of the mailbox you want to open and then click OK.
6. If you have additional mailboxes to add, repeat steps 4 and 5.
7. Click Apply and then OK.
8. Click Next, Done and Close on the next windows to close all opened windows.
9. The mailbox will appear in your folder list in Outlook.
For further assistance, please call the Support Desk at 305-899-3604.