How do I add a departmental/special Voice mailbox to Outlook

Adding the Voice Mailbox to Outlook for Microsoft 365

1. On Outlook, click File on the top left-corner.

2. On the left-navigation pane, click Info, click on the Account Settings icon and then click Account Settings again.

3. On the Account Settings window, click on your Outlook profile once to highlight it and then click Change.

4. Click More Settings.


5. Click on the Advanced tab and then click Add.

6. On the Add Mailbox window, type the name of the voice mailbox you are trying to add and then click OK.

7. The voice mailbox will appear on the Mailboxes list.  Click Apply and then click OK.

8. On the Exchange Account Settings window, click Next and then click Done.  Close the Account Settings window.

9. The voice mailbox will appear on the folder list on the left side in Outlook.

For further assistance, please contact the Support Desk at 305-899-3604 or via email at

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Article ID: 674
Tue 12/3/13 12:03 PM
Wed 10/6/21 6:42 PM

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This service provides a department/group/event with a shared mailbox.