CRM Assistance (Salesforce)

This service provides a process for obtaining assistance for our CRM (Salesforce).

What's included

  • Assistance with general questions
  • Assistance with installing plugins (Outlook for Salesforce
  • Training

For all access requests (new or change), please see the service request for CRM access.

For a new or updated report(s), please see the service request for reports.

For marketing or communications requests, please contact Michel Sily.

To report data issues/duplicates, please refer to the report data issues within Salesforce link.

Who receives this service

Faculty and staff

 

Service Level Agreement

Respond in 24 business hours

 

What happens next

A member of the Department of Information Technology will review your request and contact you