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Report an IT Problem

Please click on Report a Problem to submit a request for assistance.

The IT Support Desk provides all members of the Barry University community with a central point of contact to report IT service related issues, requests, and satisfaction concerns. This service provides information, education, and problem resolution via: 

  • Self-Service Knowledge Articles

  • Password Reset Portal

  • Email and Phone Support

  • Walk-in Support on the Miami Shores and Orlando Campuses

When reporting IT problems or questions, please be ready to provide:

  • location and the person to contact for follow-up
  • how many people are impacted by the problem
  • computer/laptop device # if it is University owned
  • product name/version or model of any hardware or software involved
  • any error codes or symptoms observed
  • whether the problem is intermittent or continuous
  • any other relevant information

 

What is included

  • IT support desk representatives that assist and troubleshoot in completing service requests or resolving incidents
  • Incident and request tracking ensuring your contact is tracked from first contact to resolution
  • Use of the TeamDynamix Service Management system to access incident experience histories to better respond to customer issues
  • Online access to review status of requests and incidents

 

Who receives this service

Students, faculty, staff, non-employees

 

Service level agreement

  • Walk-in visit at time of contact for issues that can be resolved on first contact (additional time may be needed)

  • Request by online form respond in 1 business day.

  • Request by email respond in 1 business day.

  • Phone call at time of contact for issues that can be resolved on first contact (additional time may be needed)

 

What happens next

You will receive an email confirmation message once the request has been resolved.​ You can check the status of a request by logging into the Team Dynamix system with your Barry University username and password.