Multi-factor authentication for your email/Office 365 account will confirm your identity by verifying something you know (your email address & password) and something you have (a trusted device – such as a mobile phone).
More information about Office 365 multi-factor authentication can be found on the Accounts and Passwords section our website: https://barryit.teamdynamix.com/TDClient/1826/Portal/KB/?CategoryID=2212
Due to verification through a trusted mobile device, if any changes occur to the Microsoft authenticator app (i.e. un-installing the application) or to the mobile device itself, such as upgrading to a new phone or switching devices), a reset may need to be performed to allow users to re-register their device and add their Barry account back to the app.
If you are unable to reset your multi-factor authentication at this time, please contact the IT Service Delivery. Contact information for IT Service Delivery can be found online at http://help.barry.edu.
Video - How to reset Microsoft Authenticator App & Re-Register your device
Instructions
Alert: For best results update your MFA verification device to the most current version before configuring your options
1. Resetting & registering your app and device is a 2-part process. First, the IT Support Desk will need to reset your authentication methods within the system. Submit a ticket to us through https://help.barry.edu or by email to helpdesk@barry.edu
- Please provide your Full name (first and last). Barry University email address, your phone number and student/employee ID number. Please specific that you are requesting an authenticator reset.
Once your identify and credentials are verified, your authenticator will be reset in the system. Once notified of the reset, you will now continue with registering your device and adding your account on the Microsoft Authenticator app.
2. The process is easier to set up the app if you have a computer/laptop and your phone with you.
- Log into https://go.barry.edu with your full Barry email and password.
- You should then see a screen of 'more information required'
3. It will ask you to install the Microsoft Authenticator app on your mobile device. You should have the downloaded app already on your phone, so click next on your computer screen.
4. You will then be asked to add your Barry account to the app. Go to the Authenticator app on your phone and click the '+' sign at the top of the app
- (Note: If you see your Barry account already on the app, you may need to remove the account first. Click on your Barry account > gears icon at the top right > remove account for this app only if asked).
5. Click add work or school account. Then click QR code option. The app scanner will come up.
6. Go back to your computer and click next. You should see a QR code pop up. This is what you will scan using the app.
7. Once you scan it, Barry University followed by your email address should appear in the app. Click next on your computer.
8. If successful. you will see a two digit number pop up and you will get a notification sent to your phone. Type this number into the notification and approve your sign in by clicking Yes.
9. You should then be set up, click next and click done on your computer screen to fully access your account and Barry resources.
- Once you have successfully accessed your account, you will need to enable passwordless.
- To see if passwordless is already enabled, click on your Barry account in the authenticator app, and the first line should say Passwordless sign - in requests.
- If not, click on Set up Passwordless sign – in requests and click Continue & when the account is added, click Done
