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The "K" drive is your mapped connection to your One Drive for Business files. If you have a problem accessing your "K" drive (via the Cloud Drive Mapper), follow the steps below.
- Stop the current Cloud Drive Mapper process.
- Right click the white cloud icon in your system tray, and click Exit (see image below).
- Click Yes when prompted to exit Cloud Drive Mapper.
- Install the new Cloud Drive Mapper client.
- Download the MSI installer (click http://rnwsupport.barry.edu/Answers/111344/SetupCDMx64.msi or copy and paste it to your browser), save the file to your Download folder, then double click the MSI to start the installation.
- During installation, click Next to all of the prompts (click I Agree at the License Agreement prompt).
- When the installation is completed, click Close.
- The new Cloud Drive Mapper will automatically launch, and in a few seconds you will see a Run prompt (see image below).
- Keep Run selected and click OK.
- In a few seconds you will see an alert confirming your "K" drive is mapped.