Providing e-mail headers for troubleshooting e-mail delivery

Outlook 2007, 2010, and 2013

Open the message, and from the menu, click Options. 

The information needed will be displayed in the section labeled Internet headers.  Copy the information by highlighting it, right-clicking on it and selecting Copy from the menu.  Paste it into the incident submitted describing the problem.

Outlook 2003

Open the message, and from the menu, click View, Options.  The information needed will be displayed in the section labeled Internet headers.  Copy the information by highlighting it, right-clicking on it and selecting Copy from the menu.  Paste it into the incident submitted describing the problem.

Outlook Web Access (aka Webmail)

Open the message and click the Message Details button () on the toolbar.  The information needed will be displayed in the section labeled Internet Mail Headers.  Copy the information by highlighting it, right-clicking on it and selecting Copy from the menu.  Paste it into the incident submitted describing the problem.

 

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Details

Article ID: 629
Created
Mon 11/11/13 11:58 AM
Modified
Wed 3/9/16 10:45 PM