How can I restore my Faculty/Staff email account if I recover my lost or stolen device

You can restore a wipe or your lost or stolen device if your mobile device is still listed under Mobile Phones by following the steps below.
(Note: These instructions will only work if your mobile device has not synchronized with the server and the device is still listed under Mobile Phones.)

1. Log into with your email address and password.  You can access your email account from the Outlook Web App icon on the Home tab.

2. Click Options on the top right-hand side and then select See All Options


3. Click Phone on the left-hand side menu and then Mobile Phones


4. Under Mobile Phones, select the affected device, and then click Cancel Device Wipe.
(Note: If the device is no longer in the list, you cannot use this option)



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Article ID: 589
Wed 11/6/13 10:39 AM
Tue 8/2/16 9:24 PM